Basic advice about what to do after a missed or cancelled flight
Skift Take
This case study points out passenger strategies for dealing with customer service, using a smartphone to rebook, and knowing when it's time to give up and rent a car.
A story was posted yesterday about a grieving couple who, after a series of airline-related issues with Delta, ended up missing their brother’s funeral. As someone who specializes in urgent airline assistance, it was painful for me to read, because it didn’t need to end this way. Several solutions could have been found to help them get to their destination in time for the funeral.
I would hate to seesomething like this happen to others, so try to remember these steps: stay calm, get help (from the internet, from an airline agent, from a problem solver like Cranky Concierge or your travel agent), be nice, and be creative.
Up Next
Business Travel
The State of Corporate Travel and Expense 2025
A new report explores how for travel and finance managers are targeting enhanced ROI, new opportunities, greater efficiencies, time and money savings, and better experiences for employees with innovative travel and expense management solutions.
Sponsored 
Online Travel
Ixigo CEO Explains Expansion Into Train Food Delivery Market
Ixigo's foray into train food delivery is not just about the financials. It's about building a loyal customer base that finds everything in one place.
Hotels
Who Is Fueling India’s Demand for Hostel Accommodations — India Report
While luxury hotels in India are catering to increasing number of Indian travelers, the surge in demand for hostels indicates growth in all areas of travel.
Hotels
Lark Hotels and Life House Team Up to Manage Lifestyle Properties
The thing about small lifestyle hotels is that they're supposed to be unique and special. But a new joint venture called Lark Hospitality claims it can help run these properties lucratively for owners by applying some best practices at scale.
Tourism
U.S. Adventure Travelers to Ramp Up Spending
U.S. travel reflects cautious optimism, with growing financial confidence balanced against rising costs and shifting spending behaviors.