Orbitz fined $50K for not displaying baggage fees properly
Skift Take
Charge fees all you want, make it quick, easy and transparent for passengers to understand all the costs.
Orbitz Worldwide was fined $50,000 Monday by the U.S. Department of Transportation for failing to clearly and prominently inform airline consumers that they might have to pay baggage fees. Orbitz made the proper disclosure, but it was too far down on its webpage, the DOT said. Orbitz said in a statement that "we promptly corrected how we displayed airline baggage fee information to be consistent with DOT's preference."
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Full DOT statement on the Orbitz fin
