Transport Airlines

The Top 5 Airline Passenger Experience Innovations of 2013

@ElizaHannon

Aug 15, 2013 4:30 am

Skift Take

Some of these services are certainly more interesting than others, so Virgin will be a leading contender. Its “Red” in-flight entertainment system is impressive, innovative, and even a little racy – the ads that announced it strongly encouraged seat-to-seat flirting through the IFE chat application.

— Eliza Ronalds-Hannon

Free Report: The Future of Personalized Marketing in Travel


The Avion Awards honored Delta Air Lines for its Sky Deck, an addition to the Delta Sky Clubs in Atlanta and New York City. In Atlanta, the 1,710-square-foot open-air terrace offers up-close views of the runway.

KLM Royal Dutch Airlines won a spot on the finalist list for the revamp of its website interface.

Israel’s EL AL was recognized for the new vacation planning function on its booking system.

American Airlines’ new booking system was awarded for its new interface that offers additional travel options that offer more flexibility on amenities and pricing. Customers can select from new options that include a competitive, round-trip fare, as well as more ways to add new combinations of products and services they value most.

Virgin America became a finalist for the newest update to its in-flight entertainment system, which lets passengers chat with each other and watch live TV in addition to the standard movie library and web content.

 

 

 

The World Airline Entertainment Association named five airlines this year as finalists for its annual Avion Passenger Choice Awards.

The Avion Awards honored Delta Air Lines for the creation of the Sky Deck, an open-air terrace with airfield views, which it has added to both its Atlanta and New York CIty Delta Sky Clubs.

KLM Royal Dutch Airlines earned a spot on the finalist list for the revamp of its web interface.

Israel’s EL AL was recognized for the new vacation planning function in its booking system.

American Airlines also got a nod for its booking system, which now offers additional travel options for more flexibility on amenities and pricing.

Virgin America became a finalist for the newest update to its in-flight entertainment system, which lets passengers chat with each other and watch live TV and peruse web content in addition to viewing the airline’s standard movie library.

The winner will be announced on September 9 during the APEX 2013 Expo in Anaheim, California.

Tags: ,

Follow @ElizaHannon

Next Up

More on Skift

JetBlue CEO David Barger Will Be Replaced by Current President Robin Hayes
HomeAway Vacation Rentals Get Broader Exposure With Expedia Launch
Holiday Inn Express Turns to Digital and a Comedian to Build Its Brand
Register Now for a Webinar on “The Rise of the Silent Traveler”