Articles tagged “SkiftX Showcase: Technology”

If you’re in charge of your company’s loyalty program, your role has never been more important. As consumers continue to grapple with inflation, a new report from IAG Loyalty shows how programs can be the pathway to more meaningful customer relationships.

By offering travel insurance as a way to provide end-to-end customer care to their guests, hotels can improve the traveler experience while winning repeat business, growing loyalty, and building customer lifetime value.

The winds of change are blowing in corporate travel and expense. By automating and integrating travel, payment, and expense management data and processes, companies can turn traditionally complex and reactive workflows into more simplified, proactive solutions.

Despite economic headwinds, 2023 is shaping up to be a game-changing year for business travel. Automation, machine learning, and virtual cards are helping business travelers and corporate travel planners add value and flexibility to the travel journey.

As blended travel comes of age, traditional segmentation is no longer effective. This year will require a major overhaul in e-commerce strategies to ensure the individualized needs and expectations of the blended traveler are addressed in a more relevant way throughout the customer journey.

In order to meet new consumer expectations, travel loyalty programs must evolve with a new value proposition built around the booking experience, sustainability, personalization, and payment technology. iSeatz’s new report explores this “Tipping Point for Travel Loyalty in 2023” to help loyalty providers uncover new revenue opportunities.

Innovation continues to drive the travel industry forward. By bringing blockchain technology to the hotel booking space, a recently launched startup is adding a new dimension to the booking process and changing the way the hospitality and event industries interact with their customers.

As consumer content preferences shift increasingly toward short-form video on social media channels, travel brands — which often have rich, visually compelling content to leverage — have an opportunity to showcase their key messages in new, creative, and hyper-relevant ways.

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In this video from Skift Global Forum East 2022, we hear from Jens Munch, co-founder and CEO of Pace Revenue, on why it’s so hard for travel companies to make the right dynamic pricing decisions and how artificial intelligence can eliminate those problems.