Articles tagged “SkiftX Showcase: Technology”

The pandemic has accelerated the evolution of contactless payments from being about cost savings to addressing the overall guest experience. Continuing down the path from contactless to contact-free is the best course of action for customer-focused enterprise hotel and restaurant companies.

As the hospitality sector charts a path to recovery, every penny counts. When it comes to maximizing advertising spend, it helps to work with a channel that offers a wide choice of bidding models and the ability to maximize returns through granular operations management.

Region by region, travel will reemerge in phases. Travel advertisers can reconnect with customers through targeted messaging that acknowledges health and safety concerns and empathizes with the pent-up desire to venture out from local to regional travel experiences.

Looking toward Covid-19 recovery, health and safety have become top priorities for all sectors of the travel industry, especially hospitality. To help ensure guest confidence, hotels must manage new protocols while working with leaner staffs, making smart hotel management software more critical than ever.

Enterprise hotel and restaurant companies are facing many challenges right now due to the Covid-19 pandemic. But one upside is that it’s accelerating the usage of new technologies that make it easier to provide a more seamless consumer experience powered by data. Fortunately, these new tech tools are likely here to stay.

Virtually all industries have seen a rise in contactless payments due to new health and safety measures around Covid-19. For travel suppliers, supporting personalized touch-free payment experiences has increasingly become a benchmark for success.

With people spending more time at home — perusing social media on their mobile devices while dreaming about their next trip — travel brands have an opportunity to get customers booking again by creating compelling discovery and trip-planning experiences.

Border closures, flight cancellations, and a host of Covid-19-related restrictions have made consumers less confident about flying. New technologies such as contactless hotel and meal vouchers can help airlines manage flight disruptions more efficiently, thereby easing traveler distress, strengthening brand loyalty, and helping the industry rebound.

In this report, Skift and Amazon Web Services explore the state of digital transformation in the travel and hospitality sector, providing a benchmark for executives to follow as they gauge their own progress with this critical discipline.

The Covid-19 pandemic has shown that travel brands need to rethink consumer trust and loyalty to adapt to the new normal and truly deliver the personalized experiences that today’s customers expect. The stakes are higher than ever.