Articles tagged “SkiftX Showcase: Aviation”

Today’s airlines are challenged with maximizing revenue in the face of unpredictable booking patterns, widespread industry disruptions, and evolving traveler expectations. To stay competitive, they need to reconsider the travel retailing experience through the eyes of their customers and overcome limitations at key stages of the travel journey.

By working with technology partners who understand the underlying systems required to solve digital transformation issues across large, complex, enterprise organizations, airlines can feel confident improving operational efficiency, profitability, and customer satisfaction.

Airlines can no longer rely upon consistent seasonal travel patterns and historical data to forecast revenue. Maximizing sales amid today’s ever-changing market landscape requires an elevated standard for technology that can deliver compelling personalized offers to consumers when they need them.

The newly expanded partnership between Southwest Airlines and Sabre GDS is now live, bringing the airline to a higher operating level via Sabre: a boon for corporate travel managers and travel management companies industry-wide.

How are airlines preparing to address the needs of the changed passenger and disrupted operating environment as the world emerges from the Covid-19 crisis? Expect to see strategies for personalized value, more choices, and greater airline control, as airlines move forward on their unique journey back to profitability.

Southwest Airlines is doubling down on its business offering with fresh initiatives and new routes, including Houston, Chicago, Miami, Jackson, and Colorado Springs. As we get closer to a post-pandemic world, initiatives like these will help get business travelers back in the air.

Technology has proven to be a valuable friend to airlines in the Covid-19 era. As they reimagine every aspect of the travel experience to make trips as safe as possible for passengers and employees, digital solutions, for everything from booking to in-flight entertainment, have become vital.

Traveler loyalty is no longer strictly limited to miles or points earned and redeemed. Instead, loyalty is now based on a much bigger and more holistic picture: how engaged the customer is with the brand, the depth of the relationship built, and the customer’s lifetime value.

The vaccine rollout is fueling optimism among Asia-Pacific’s travelers and the region’s travel industry. But until inoculations are widespread and the right systems for recognizing official health documents are in place globally, extra layers of protection — such as testing — remain key to traveler health and safety.

It’s been a year like no other for business travel. What does the future hold, particularly when it comes to buying, selling, and servicing corporate travel flights? This new report offers some predictions.