Articles tagged “robert isom”

Airlines

American Airlines and Flight Attendants Fail to Reach New Contract

Without a new contract, American Airlines flight attendants say they are preparing to potentially strike.

American Airlines and Flight Attendants Fail to Reach New Contract

Airlines

American Airlines Hits Pause on Pilot Hiring

American is the latest major U.S. carrier to pause hiring new pilots. The carrier is facing a weaker financial outlook for the second quarter and is moderating its growth for the year.

American Airlines Hits Pause on Pilot Hiring

Airlines

Flight Attendants’ Union Rejects American Airlines’ 17% Pay Increase Proposal

The union that represents American Airlines flight attendants rejected the carrier's proposal to increase wages by 17%. Now, American flight attendants are preparing for the possibility to strike.

Flight Attendants’ Union Rejects American Airlines’ 17% Pay Increase Proposal

Airlines

American Airlines CEO Admits ‘We’ve Dug Ourselves a Hole’

Robert Isom had warm words for Vasu Raja, the airline’s outgoing chief commercial officer, but hinted that it was time for him to go.

American Airlines CEO Admits ‘We’ve Dug Ourselves a Hole’

Airlines

American Airlines CEO Says New Refunds Rule Has Some ‘Gray’ Areas

American CEO Robert Isom is one of the first top executives in the U.S. airline industry to voice some concerns over the Department of Transportation’s latest rule.

American Airlines CEO Says New Refunds Rule Has Some ‘Gray’ Areas

Airlines

American Airlines CEO Made $31.4 Million in 2023

American Airlines CEO Robert Isom received his highest pay in 2023 since he was appointed to the top spot in 2022.

American Airlines CEO Made $31.4 Million in 2023

Airlines

Business Travel Is Coming Back: Top Execs at American Airlines and Dallas-Forth Worth Airport

You can debate about in-flight studies on the risk of spreading infection. But American Airlines at least has the hard evidence that its guest-facing workers have a reported lower infection rate than the company as a whole or than the urban areas where they tend to work. That bodes well for a business travel rebound.

Business Travel Is Coming Back: Top Execs at American Airlines and Dallas-Forth Worth Airport

Airlines

What’s Behind American’s Falling Customer Satisfaction Scores?

Many airline executives believe the most important driver of customer satisfaction is reliability. American Airlines hasn't been pleased with its customer satisfaction scores, so it is trying to improve the basics of its operation. That's probably the right move. But does it also need to improve its product or brand image?

What’s Behind American’s Falling Customer Satisfaction Scores?

Airlines

Why American Airlines Is So Obsessed With On-Time Departures

Deep down, American Airlines President Robert Isom is an operations guy. We've rarely seen someone get so excited while talking about what it takes to make sure an airplane departs on time.

Why American Airlines Is So Obsessed With On-Time Departures

Airlines

Why American Airlines Brought Big Bags Back to Basic Economy

American Airlines hopes that newer, nicer planes will resonate with its customers. After success with increased fare segmentation, though, it will be interesting to see how the airline drives revenue on its new fleet.

Why American Airlines Brought Big Bags Back to Basic Economy