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Airlines
American Airlines CEO Robert Isom received his highest pay in 2023 since he was appointed to the top spot in 2022.
Meghna Maharishi | 2 weeks ago
You can debate about in-flight studies on the risk of spreading infection. But American Airlines at least has the hard evidence that its guest-facing workers have a reported lower infection rate than the company as a whole or than the urban areas where they tend to work. That bodes well for a business travel rebound.
Sean O'Neill, Skift | 3 years ago
Many airline executives believe the most important driver of customer satisfaction is reliability. American Airlines hasn't been pleased with its customer satisfaction scores, so it is trying to improve the basics of its operation. That's probably the right move. But does it also need to improve its product or brand image?
Brian Sumers, Skift | 5 years ago
Deep down, American Airlines President Robert Isom is an operations guy. We've rarely seen someone get so excited while talking about what it takes to make sure an airplane departs on time.
Brian Sumers, Skift | 6 years ago
American Airlines hopes that newer, nicer planes will resonate with its customers. After success with increased fare segmentation, though, it will be interesting to see how the airline drives revenue on its new fleet.
Andrew Sheivachman, Skift | 6 years ago
American has spent a fortune in the past five years trying to improve passenger experience and employee relations. The airline has made many strides, but it still has work to do on both accounts.
