Justin Bachman, Bloomberg
Few things can be more loyalty-jarring for business travelers is when they can't make tight connections at the airport. United's experiment is an admirable one as long as it doesn't impede its on-time arrival efforts. It also shows the cushion built into on-time arrival statistics.
6 months ago
Irene García Pérez and Richard Weiss, Bloomberg
Low-cost airlines grew up on short-haul flights, and haven't made a smooth transition into the long-haul arena. With fewer resources at far-flung airports, carriers like Norwegian and AirAsia X often don't have adequate backup plans.
8 months ago
Associated Press
Those May snowstorms really can be hum-dingers and one that struck Philadelphia in May 2017 led to a bevy of tarmac delays of more than three hours. Stay tuned to see which airlines get fined.
2 years ago
David Koenig, Associated Press
Numbers don't paint the entire picture. The definition of "on-time" means a plane can be 14 minutes late. Statistics don't reveal how passenger satisfaction is trending but at least some of these metrics show improvements. So there's that.
2 years ago
Associated Press
Either someone is cooking the books or the biggest airlines in the country, despite several high-profile tech outages, are getting their acts together.
3 years ago
Associated Press
Many U.S. airlines have made on-time performance a priority, and it seems to be paying off. But will airlines be able to maintain the momentum during the summer thunderstorm season?
3 years ago
Dan Peltier, Skift
Airlines would help themselves and travelers by communicating what realistic flight times are on busy routes and explaining that travelers should expect a flight to be a certain number of minutes longer or shorter depending on conditions.
4 years ago
Dennis Schaal, Skift
United CEO Oscar Munoz Munoz is saying all the right things and needs to reassure MileagePlus members before more of them bolt to other airlines. But after years of poor performance, members of United's loyalty program and other customers will want to see concrete results, not just the verbiage.
4 years ago
Michael Sasso, Bloomberg
A little competition in wooing corporate accounts is a good thing. Delta is laying down the gauntlet to American and United about on-time performance, although it's unclear how large the payouts would be if Delta fails since they would range from $1,000 to $250,000 depending on the degree of failure.
4 years ago
Associated Press
Many Spirit flights were late in May and the airline attracted a lot of complaints, the highest among the 14 airlines tracked in the DOT report.
4 years ago
Associated Press
The location of an airline's hub plays a larger role in determining the rankings than the operations or staff -- especially in winter months when a few storms can derail any carrier's best efforts.
4 years ago
Dan Peltier, Skift
We can't say for sure why the Gulf carriers have embarrassing on-time performance records, but we feel the answer is likely a combination of the responses we received from aviation experts and the airlines themselves.
4 years ago
