Articles tagged “on-time”

Airlines

United Tests Software to Hold Planes for Late-Connecting Passengers

Few things can be more loyalty-jarring for business travelers is when they can't make tight connections at the airport. United's experiment is an admirable one as long as it doesn't impede its on-time arrival efforts. It also shows the cushion built into on-time arrival statistics.

United Tests Software to Hold Planes for Late-Connecting Passengers

Airlines

Low-Cost Long-Haul Airlines Haven’t Solved Their Late Arrivals Problem

Low-cost airlines grew up on short-haul flights, and haven't made a smooth transition into the long-haul arena. With fewer resources at far-flung airports, carriers like Norwegian and AirAsia X often don't have adequate backup plans.

Low-Cost Long-Haul Airlines Haven’t Solved Their Late Arrivals Problem

Airlines

Airline On-Time Performance Slipped and Complaints Rose in May

Those May snowstorms really can be hum-dingers and one that struck Philadelphia in May 2017 led to a bevy of tarmac delays of more than three hours. Stay tuned to see which airlines get fined.

Airline On-Time Performance Slipped and Complaints Rose in May

Airlines

U.S. Airlines Getting Better Performance Marks But Are Passengers More Satisfied?

Numbers don't paint the entire picture. The definition of "on-time" means a plane can be 14 minutes late. Statistics don't reveal how passenger satisfaction is trending but at least some of these metrics show improvements. So there's that.

U.S. Airlines Getting Better Performance Marks But Are Passengers More Satisfied?

Airlines

U.S. Airlines Cancelled Fewer Flights in 2016 Than Any Year on Record

Either someone is cooking the books or the biggest airlines in the country, despite several high-profile tech outages, are getting their acts together.

U.S. Airlines Cancelled Fewer Flights in 2016 Than Any Year on Record

Airlines

U.S. Airline On-time Performance Improves, While Complaints Fall

Many U.S. airlines have made on-time performance a priority, and it seems to be paying off. But will airlines be able to maintain the momentum during the summer thunderstorm season?

U.S. Airline On-time Performance Improves, While Complaints Fall

Airlines

4 Charts Showing the State of Airline Flight Schedules Around the World

Airlines would help themselves and travelers by communicating what realistic flight times are on busy routes and explaining that travelers should expect a flight to be a certain number of minutes longer or shorter depending on conditions.

4 Charts Showing the State of Airline Flight Schedules Around the World

Airlines

United CEO to Frequent Flyers: ‘We Can Do Better’

United CEO Oscar Munoz Munoz is saying all the right things and needs to reassure MileagePlus members before more of them bolt to other airlines. But after years of poor performance, members of United's loyalty program and other customers will want to see concrete results, not just the verbiage.

United CEO to Frequent Flyers: ‘We Can Do Better’

Airlines

Delta to Pay Business Travel Clients If On-Time Arrivals Don’t Beat American, United

A little competition in wooing corporate accounts is a good thing. Delta is laying down the gauntlet to American and United about on-time performance, although it's unclear how large the payouts would be if Delta fails since they would range from $1,000 to $250,000 depending on the degree of failure.

Delta to Pay Business Travel Clients If On-Time Arrivals Don’t Beat American, United

Airlines

Spirit Flights Chronically Late in May and There Were A Lot of Complaints

Many Spirit flights were late in May and the airline attracted a lot of complaints, the highest among the 14 airlines tracked in the DOT report.

Spirit Flights Chronically Late in May and There Were A Lot of Complaints