Articles tagged “On-time performance”

Maybe airline service isn't as strong as most customers would like. But there's no mistaking the data. Operationally, many U.S. airlines are stronger than ever. That's good news for passengers who want to get to their destination on time.

These operational guarantee programs are not as generous as airlines would like people to believe, but they're better than nothing. It's a good thing United and Delta are focusing on on-time arrivals and mishandled baggage rates.

Airlines like to strike a delicate balance with on-time performance. They want to be reliable, but they don't necessarily want sky-high on-time rates. An always-punctual operation is expensive.