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Airlines
Speaking to Skift, the former British Airways CEO gave his informed perspective on the problems at American Airlines.
Gordon Smith | 4 weeks ago
Bastian’s drive for simplicity at Delta follows a disastrous week for rival American Airlines, which cut ties with its chief commercial officer and lowered its financial outlook.
Gordon Smith | 1 month ago
American Airlines tried to drag an entrenched industry toward the airline's vision of a more productive distribution future. But the financial hit stung.
Dennis Schaal | 1 month ago
Online Travel
Who's in and who's out of American Airlines' new preferred agency program to date? The deadline extension seems to indicate their are some hiccups along the way.
Dennis Schaal | 2 months ago
Very slowly, the New Distribution Capability is enabling online travel agencies to catch up with the services that airlines offer on their own websites.
Dennis Schaal | 3 months ago
Business Travel
Business travelers know their livelihoods may depend on getting out on the road to nurture relationships with clients. Bean counters, concerned about inflation and sustainability issues, may block those trips.
Dennis Schaal | 7 months ago
Travel Agents
In an exclusive, the leading group of U.S. travel advisors responds to claims by American Airlines that they're Luddites. The group says the carrier's effort to force them to adopt its preferred technology for booking flights is too fast and that, essentially, it's a bully.
Selene Brophy | 7 months ago
American Airlines has lashed out at U.S. travel agents in a scathing response to the complaint that the airline's robust distribution strategy was unfair.
American Airlines's top boss Robert Isom feels confident in the carrier's evolving distribution strategy, the most assertive of all the carriers in the Americas. But some travel agents still feel bullied.
Selene Brophy | 8 months ago
Ticket pricing data appears to be a commodity in itself, as tech upgrades potentially limit access to fare availability — with travel agents complaining it impacts their ability to do their job effectively and leads to higher fares for consumers.
Selene Brophy | 11 months ago
