Articles tagged “medallia”

Hotels

Skift Loyalty and Subscription Summit Video: What Engagement Tells Us About Loyalty

In this Skift Loyalty and Subscription Summit video, Chris Anderson, Professor at Cornell University, and Geoffrey Ryskamp, Global Head of Hospitality, Travel & Leisure at Medallia, discuss findings from new research and offer tips on how to leverage post-stay engagement as part of the customer retention cycle.

Skift | 3 years ago

Skift Loyalty and Subscription Summit Video: What Engagement Tells Us About Loyalty

Online Travel

Executive Q&A: How The Hospitality Customer Experience Will Evolve in 2021

After a year that challenged the hospitality industry like never before, it’s time to take stock. In this interview with Medallia’s Geoff Ryskamp, we explore what the sector can learn from 2020, and what the future might hold for guest experience.

Skift | 3 years ago

Executive Q&A: How The Hospitality Customer Experience Will Evolve in 2021

Online Travel

Newly Public Customer Feedback Firm Medallia Must Overcome Survey Fatigue

Medallia has pleased investors so far with the sales of its enterprise software for tracking customer feedback. But burnout on surveys is an industrywide problem, especially in travel. It remains an open question whether Medallia and its rival tech vendors can overcome the issue.

Sean O'Neill, Skift | 5 years ago

Newly Public Customer Feedback Firm Medallia Must Overcome Survey Fatigue

Online Travel

Traveler Sentiment Tracking Gets Spotlight With Medallia’s Intent to Go Public

Customer-experience software companies Medallia, which is planning to go public this year, and Qualtrics, which SAP has just acquired for $8 billion, are receiving cash injections that should rev up their services. That's significant news for travel businesses that depend heavily on positive customer sentiment but increasingly face customer survey fatigue.

Sean O'Neill, Skift | 5 years ago

Traveler Sentiment Tracking Gets Spotlight With Medallia’s Intent to Go Public