American Blames Delay in Adding More Seats to Jets on Union Woes
The airline is going to have to figure out its labor issues soon, because it's starting to affect nearly every aspect of its operations.
Isaac Carey, Skift | 5 years ago
American Airlines President Robert Isom said customer satisfaction may be declining because the airline has not been as reliable as it should be. Is that the entire problem?
Brian Sumers, Skift | 5 years ago
In today's airline landscape, legacy carriers generally offer between 30 and 32 inches of seat pitch. Discount airlines give customers 28 or 29 inches. American Airlines had planned to shrink some seats to 29 inches, but customers complained. The plan is off. That's good news.
Brian Sumers, Skift | 7 years ago