Alaska is doing away with earning points on basic economy seats, but it thinks the installation of Starlink across its fleet will funnel more customer loyalty.
United CEO Scott Kirby said he still believes a merger with American would be beneficial but that the Fort Worth carrier’s management is the main obstacle.
The CEO of Air New Zealand has pushed back on suggestions that the airline's headline-grabbing premium products are difficult to justify at a time of mounting losses and cost cuts.
Delta is not hiking fees on its credit cards even as its competitors continue to increase annual fees and roll out premium travel credit cards in an increasingly saturated market.
Air India is working hard to fix products and perceptions in its most important international market. The customer metrics suggest the effort is landing, even if the experience remains inconsistent.
After a frenzy of speculation about airline M&A, talks have dried up. The industry is too consolidated for the big carriers to merge, and the smaller ones don't have viable partners.