Articles tagged “jdpowers”

The Top 16 Stats to Start Your New Week in Travel

Rafat Ali, Skift

Have you been nerding out on our travel data and stats? If so, what're you waiting for? Subscribe to the SkiftStats Twitter feed!

J.D. Power Study Says U.S. Airline Passengers Are Less Dissatisfied Than Ever

Mary Schlangenstein, Bloomberg

Sometimes the only direction you can go is up.

Marriott Rewards Named Top Hotel Loyalty Program in the U.S.

Samantha Shankman, Skift

Loyalty program preference comes down individuals and where and how often they travel. Marriott's 3,900 hotels across 18 brands makes it popular with a broad range of frequent and infrequent travelers.

Positive Reviews and Staff Interaction Key to Guest Satisfaction, Finds Study

Samantha Shankman, Skift

It's sensible that guests are happier when they've chosen a hotel based on quality and service instead of price. Hotels across the board should be cautious of following the trend towards service automation.

U.S. airline customers are happier in 2013, nevermind social media complainers

Mary Schlangenstein, Bloomberg

Airline passengers are getting used to the new normal: paying extra for baggage and other services, and that helps in the scores this year.

SkiftStats: Hotel guest satisfaction at record low

As the author says, the bottom line on satisfaction is the bottom line.

More on JD Power survey: Guests really, really dislike Wi-Fi hotel fees

The eternal question for hotel brands: Is the revenue they're getting out of WiFi worth the really bad taste it leaves in its consumers' mouths?

JD Power report: Hotel customer service falls short, Wi-Fi fees a big complaint

Catharine M. Hamm, LA Times

Wifi, like running hot water, is becoming a utility and hotel customers expect it to be free or cheap. And with all talk about bringing in tech in check-in experience, lack of human touch there is most grating, customers say.