Articles tagged “involuntary denied boarding”

Southwest Airlines Promises to Stop Overbooking Flights

Southwest Airlines Promises to Stop Overbooking Flights

Brian Sumers, Skift

Overbooking has gotten a lot of attention in the past three weeks, but, most of the time, it's not a big deal. Airlines know passengers won't show up, so they sell a few more tickets than they have seats. What's the harm in that? Airlines might want to reduce the number of extra seats they sell, but they don't need to retire the practice.

3 years ago

United Releases Internal Report on What Happened in Violent Chicago Incident

United Releases Internal Report on What Happened in Violent Chicago Incident

Brian Sumers, Skift

This has been a rough two and a half weeks for United, which was clearly caught off guard by the fallout from this now-famous April 9 incident. It will be some time before the airline regains its footing, but perhaps this report is a step in the right direction.

3 years ago

Opinion: What We Hate About Airlines Actually Keeps Fares Low

Opinion: What We Hate About Airlines Actually Keeps Fares Low

Bloomberg, Megan McArdle

This column makes excellent points. Airlines overbook flights because the strategy allows them to maximize revenue from each flight. That's good for investors, yes. But it also, over time, leads to lower ticket prices. In short — passengers benefit from overbooking and other policies that seem to hurt travelers, even they do not know it.

3 years ago

United President: It’s Too Early to Know if Any Customers Are Boycotting Airline

United President: It’s Too Early to Know if Any Customers Are Boycotting Airline

Brian Sumers, Skift

United says it does not yet know if business was hurt by last week's bumping drama in Chicago. It's possible that the airline lost some customers on the margins, but United will be fine long-term. If the price is right, passengers will be back.

3 years ago