Articles tagged “icf next”

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SkiftX

New Research: Frequent Travelers Determined to Take Flight in Summer 2021

A new Covid-19 monitor survey reveals key insights about frequent travelers and shows shifting attitudes toward public health measures as the pandemic and recovery evolve.

ICF Next + Skift | 3 years ago

New Research: Frequent Travelers Determined to Take Flight in Summer 2021
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SkiftX

Leveraging Customer Data and Traveler Insights to Drive Covid-19 Recovery

In this video from the 2020 Skift Loyalty Summit, we learn about the results of a Covid-19 travel outlook from ICF Next, along with insights into how travel executives can adapt their loyalty strategies to help assist with Covid-19 recovery.

ICF Next + Skift | 4 years ago

Leveraging Customer Data and Traveler Insights to Drive Covid-19 Recovery
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Online Travel

Skift Global Forum 2019: How Travel Leaders are Rethinking Customer Experience

Travel leaders are optimizing the customer experience through more thoughtful, human-centered design and technologies across the traveler journey. Here are our top takeaways from Skift Global Forum 2019.

ICF Next + Skift | 5 years ago

Skift Global Forum 2019: How Travel Leaders are Rethinking Customer Experience
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Online Travel

Executive Q&A: Connecting the Dots Between Loyalty and Design

Travel brands are beginning to embrace the principles of human-centered design to rethink the way they develop products and experiences. But where does loyalty fit into the equation? Empathy and giving the customer a seat at the table is a great place to start.

ICF Next + Skift | 5 years ago

Executive Q&A: Connecting the Dots Between Loyalty and Design