Articles tagged “guests”

Short-Term Rentals

Airbnb Reorganizes Its Search Around Curated Categories

Interesting new attempt by Airbnb to rethink how people search and discover on its product and likely to finally spur some innovation in travel search and booking.

Airbnb Reorganizes Its Search Around Curated Categories

Online Travel

New Airbnb Guest Complaint Policy Tries to Balance 2-Sided Marketplace

Airbnb at times has seemed to lean more toward the rights of guests than hosts while smaller rival Vrbo has done the opposite, tilting toward hosts at some junctures to the disadvantage of guests. Although a host land grab recruitment slugfest is under way, it makes sense to try to carve out a middle ground.

New Airbnb Guest Complaint Policy Tries to Balance 2-Sided Marketplace

Short-Term Rentals

Airbnb Looks to Recruit More Hosts to Meet Demand After Record 2021

By the numbers alone — around 4 million hosts — Airbnb hasn't made much progress in host recruitment despite marketing campaigns, easing the onboarding process, and pairing hosts with super host mentors. But there is a pandemic still going on, and Asia-Pacific has largely not rebounded.

Airbnb Looks to Recruit More Hosts to Meet Demand After Record 2021

Online Travel

Hopper Cancellation Policy Could Disrupt Short-Term Rentals

Hopper aims to be a big player in short-term rentals, and it's still under development cancel-for-any-reason feature could draw a ton of positive attention from hosts and guests. It could either mean a ton of red ink for Hopper or, if successful, spur competitors to scurry to offer knock-offs.

Hopper Cancellation Policy Could Disrupt Short-Term Rentals

Short-Term Rentals

Airbnb Won’t Show First Names of Some Bookers in Bias Settlement

Airbnb agreed to take this limited step on behalf of would-be guests who are Oregon residents because of a class-action lawsuit. If Airbnb really wanted to aggressively crush racism, shouldn't it have announced a pilot to do likewise in other parts of the world? Other platforms shouldn't be off the hook either.

Airbnb Won’t Show First Names of Some Bookers in Bias Settlement

Short-Term Rentals

Airbnb Extends New Year’s Eve Party Crackdown

Airbnb seemingly has a good plan in place to limit the possibility of disruptive New Year's Eve parties, but will the company's technology be able to weed out guests with a not-so-sterling history on the platform?

Airbnb Extends New Year’s Eve Party Crackdown

Short-Term Rentals

Airbnb and Vrbo Start Sharing Information on Party House Offenders

The party house problem is a persistent one in the short-term rental industry. The more industrywide collaboration the better.

Airbnb and Vrbo Start Sharing Information on Party House Offenders

Hotels

Airbnb to Introduce Host Improvements and Flexible Search Tools for Guests

Airbnb is pledging to make improvements to hosts' tools, some of which the company merely announced because implementation will take several months. Hosts will be looking to see if there is substance beyond public relations exercises.

Airbnb to Introduce Host Improvements and Flexible Search Tools for Guests

Online Travel

Airbnb’s Host Dilemma — 5 Percent Control Nearly a Third of All Rentals

New data from AirDNA show that corporate hosts wield huge power on Airbnb's platform despite the fact that individual hosts make up more than 90 percent of hosting's ranks. Airbnb is empowering the growth of these property managers, but the result could be disenchanted hosts and guests.

Airbnb’s Host Dilemma — 5 Percent Control Nearly a Third of All Rentals

Hotels

Airbnb Emphasizes Business Resiliency in IPO Roadshow Heavy on Schmaltz

There were few surprises in Airbnb's roadshow presentation. It was high on optics and spin, and could have been much more substantive.

Airbnb Emphasizes Business Resiliency in IPO Roadshow Heavy on Schmaltz