Articles tagged “customer satisfaction”

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Coronavirus

Skift Loyalty and Subscription Summit: The Evolution of Loyalty and the Orthodoxies That Covid-19 Broke

In this Skift Summit video we hear from Ramya Murali, principal at Deloitte Consulting LLP, about how loyalty programs in the travel industry are evolving in response to the business shifts caused by the Covid-19 pandemic.

Deloitte + Skift | 3 years ago

Skift Loyalty and Subscription Summit: The Evolution of Loyalty and the Orthodoxies That Covid-19 Broke

Ground Transport

Travelers Frustrated by Plastic Alternatives Offered by Companies

Reducing plastic waste is just step one. Step two is implementing alternatives to plastic. But how do companies get travelers on board if the alternatives are flawed? Part of the answer lies in forthright communication.

Sarah Enelow-Snyder, Skift | 4 years ago

Travelers Frustrated by Plastic Alternatives Offered by Companies

Online Travel

Decoding a Viable Metric for Measuring Customer Loyalty in Travel

Loyal customers may love your product and service, but the goal is to get them to spread the word. Here's everything you need to know about Net Promoter Score and how to retain, grow, and convert brand advocates.

Angela Silva, Skift Research | 4 years ago

Decoding a Viable Metric for Measuring Customer Loyalty in Travel