Travel managers need to know where travelers are and what they're spending. New technology can make them better informed and more empowered to help travelers when something goes wrong.
The big question for business travelers is whether companies will continue to focus on driving down costs, or begin to focus on improving the traveler experience once again.
As companies come to embrace online booking tools for business travel, traditional travel management companies will face steeper competition from companies like Egencia that bring more robust technology tools to corporate travel.
The challenge and opportunity for travel managers isn’t that the world is changing; the world already has already changed, and corporate travel needs to catch up.
Corporate travel CEOs who want their companies to grow must seize every opportunity to innovate. And there are plenty of opportunities because the pace of change within corporate travel has been very sluggish.
As long as leisure and business demand for hotels keeps increasing, those who buy travel for corporations will face tough negotiations for special rates.
Weakening business travel demand, and the impact of ridesharing on the leisure market, is leading to lower rates and decreased revenue for car rental companies.