Articles tagged “chat”

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Online Travel

5 Ways Travel Brands Can Use Messaging to Strengthen Customer Service — and Why It Matters Now

The coronavirus pandemic has shown that building a strong chat and messaging infrastructure has never been more vital to companies that want to provide the best customer support experience possible.

Facebook + Skift | 4 years ago

5 Ways Travel Brands Can Use Messaging to Strengthen Customer Service — and Why It Matters Now

Online Travel

Nor1 Buys Stay Delightful as More Hotels Upsell Guests on Text Chat

It's old news that many hotels are enabling guests to text requests to the front desk. But it's still early days for them to piece together the tech systems in a way that will let them successfully upsell guests on additional services via chat.

Sean O'Neill, Skift | 6 years ago

Nor1 Buys Stay Delightful as More Hotels Upsell Guests on Text Chat

Business Travel

Behind the Rise of Chatbots in Meetings and Events

Chatbots offer the first glimpse into a future where meeting and event planners can deliver mass personalization at scale using artificial intelligence.

Greg Oates, Skift | 7 years ago

Behind the Rise of Chatbots in Meetings and Events