Articles tagged “business class”

United CEO Munoz’s Polaris Promise Never Matched Reality

United CEO Munoz’s Polaris Promise Never Matched Reality

Brian Sumers, Skift

A first-time business class flyer might love the dog-and-pony show United Airlines promised with its Polaris service. But your average frequent flyer prefers a more consistent experience, even if it's not as strong.

4 days ago

Qatar Airways Has a Problem With Some of Its Double Beds in Business Class

Qatar Airways Has a Problem With Some of Its Double Beds in Business Class

Mohammed Aly Sergie, Bloomberg

Qatar Airways CEO Akbar Al Baker, one of the world's most outspoken executives — in any industry, not just airlines — is known for demanding perfection from his suppliers. It's no surprise Qatar Airways is taking its time with these A350 business class seats.

1 month ago

Lufthansa to Offer Revamped Business Class With Seats 7 Feet Long

Lufthansa to Offer Revamped Business Class With Seats 7 Feet Long

Richard Weiss, Bloomberg

Lufthansa had nothing approaching an on-time arrival when it came to introducing lie-flat seats in 2013, and now it hopes to get a leg or two up on the competition. We'll leave it to the reviewers to give us the pros and cons once the new seats are airborne.

3 months ago

Business Class Must-Haves That Airlines Neglect at Their Peril

Business Class Must-Haves That Airlines Neglect at Their Peril

Colin Nagy, Skift

As airlines double down on investment in business class, there are some experiential table stakes for customers paying the money to sit up front.

4 months ago

United Airlines Struggles to Keep Its Polaris Promises

United Airlines Struggles to Keep Its Polaris Promises

Brian Sumers, Skift

Did United Airlines promote its new Polaris cabin faster than was prudent? The answer is probably yes. But remember, in 2016, United was losing high-value customers to competitors. It likely wanted to make a splash by highlighting its future plans.

4 months ago

British Airways Announces a $495 Million Investment in Premium Experience

British Airways Announces a $495 Million Investment in Premium Experience

Grant Martin, Skift

British Airways has finally come around and started investing in its business class cabin. But it may be too late to catch up with Delta, United, and the Middle East carriers.

11 months ago

Alaska Air Won’t Have Flatbeds But Will Reward Frequent Flyers With Free Upgrades

Alaska Air Won’t Have Flatbeds But Will Reward Frequent Flyers With Free Upgrades

Brian Sumers, Skift

Alaska's frequent flyers should love this decision. No, they won't get flatbed business class seats to New York, but they'll keep plentiful free upgrades. For most road warriors, that's a big deal.

11 months ago

Why International First Class Is Slowly Disappearing From Airlines

Why International First Class Is Slowly Disappearing From Airlines

Brian Sumers, Skift

There is still a market for international first class. It's just not big, and its generally on flights between financial centers. Qatar Airways is making the right decision in focusing on business class, rather than first.

12 months ago

American, United and Delta Finally Invest in Business Class. Which Is Best?

American, United and Delta Finally Invest in Business Class. Which Is Best?

Eric Rosen, Bloomberg

Airline passengers are tough critics, but even the most hardened road warrior should agree that the premium cabin experience is much improved from five years ago. Now airlines should turn their attention to coach, right?

1 year ago

Frugal Travelers Turn to Business Class Fares to Earn Elite Status

Frugal Travelers Turn to Business Class Fares to Earn Elite Status

Grant Martin, Skift

Business class fares are becoming so reasonable that it often makes sense to book the tickets for the mileage bonuses. In many cases, elite status can be earned with one single flight.

1 year ago

La Compagnie Blames Brexit for London Route Suspension

La Compagnie Blames Brexit for London Route Suspension

Patrick Whyte, Skift

Brexit is a fig leaf that can be used to cover up pretty much anything. Would the carrier be halting the service if it had been a runaway success?

1 year ago

Delta’s New Business Class Suites Put It Ahead of Its Competitors, Again

Delta’s New Business Class Suites Put It Ahead of Its Competitors, Again

Brian Sumers, Skift

Many airlines spin new products as industry-leading. But this is the real deal. Delta's new suite looks about as good as business class can get.

2 years ago