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How United Airlines Is Turning Value Flyers Into First-Class Customers

Can we now say that the radical evolution of loyalty and premium upgrade is nearly complete?

Hawaiian Airlines’ Snazzy Flatbed Seats Reveal Its Big Ambitions

Hawaiian Airlines is introducing new business class seats. But if you live in the mainland United States, you may not see a lot of them.

The Unexpected Micro-Revolution Behind United Airlines’ New Business Class Seat

Design firm Acumen did something no one thought possible. It created a high-density, direct-aisle access business class cabin for United Airlines. Will passengers like it? We'll find out early next year.

Cheaper Premium Cabins on the Horizon as Delta Cuts Back on Upgrades

Fewer upgrades are on the horizon, but that may mean more discount premium fares.

The New Business Class Seating Concept That Does So Much More With Less

Given their cost-reductions and revenue benefits, we expect more nested seats in the air soon.

Virgin Australia’s New Business Class Challenges Regional Rivals

The most creative work in cabins is taking place in business class.

Three-Class Planes Are an Unnecessary Luxury in Air Travel Today

Three-class cabins only make sense on airline's most lucrative and trafficked routes where a broad variety of customers actually fill up all sections. On all other routes, two cabins allow airlines to differentiate services with added operation costs.

Analysts Question Whether JetBlue’s Business Class Will Make a Difference

JetBlue's new Mint business class service isn't only an exercise in numbers-crunching, but is a first volley in changing the airline's identity.

JetBlue Balances Creation of New Mint Business Class with Perks in Coach

JetBlue's Mint business class should prove to be very popular, and there are enough improvements in the rest of the plane to ensure that the airline's existing customer base won't get alienated. Still, it remains to be seen how long JetBlue will keep Mint at its current price points, and whether the service will be an economic success.

How Long Can Singapore Airlines Continue to be a Holdout on Premium Economy?

With losses mounting, Singapore Airlines may have no choice but to introduce premium economy as analysts argue there is not much of a danger that business class passengers will downgrade.