Jimmy Suh, president of Arlo Hotels, said the hospitality industry isn’t the place to scale back on diversity, equity, and inclusion because it needs the right talent to welcome all types of humans.
Arlo Hotels, a U.S.-based independent brand, first bet on micro hotels, which pack in more guests per property. But now it favors larger rooms. It's betting that creating "experiences" and charging extra may prove more reliably profitable.