Articles tagged “alliances”

In one of his first sit down interviews since taking on the new job, Pieper tells Skift how he navigates such a challenging brief.

Recognizing Indian low-cost carrier Indigo's achievement of flying 86 million passengers in 2023 fiscal, CEO Pieter Elbers acknowledges that customer choice plays a vital role in achieving such remarkable numbers. No wonder, Indigo thinks it's now time to implement a loyalty program to help attract and retain customers.

JetBlue still has one big card to play if it really wants the green light to merge with Spirit: its alliance with American.

The airline industry was increasingly writing off global alliances before the Covid-19 pandemic hit. Now, the tables appear to be turning with Alaska Airlines accelerating its membership into Oneworld despite the crisis and carriers increasingly depending on their partners for global reach.

It's easy to feel jaded about data breaches given how often they happen. But it will raise eyebrows that hackers obtained data on loyalty flyers of Cathay Pacific, Finnair, Japan Airlines, Lufthansa, Malaysia Airlines, Singapore Airlines, United, and other carriers by exploiting a SITA tech system not used by most of them.

BWH Hotel Group? That's Best Western's new corporate identity, the first change in decades and one that is designed to build its new image as a chain that can offer everything from mid-market to luxury.

Casual travelers often think airlines in the same alliance love to cooperate with each other. That's not always true. They're often fierce competitors. At least SkyTeam has developed new technology that is designed to make it easier for airlines to rebook customers during irregular operations.

Making history as the world’s first low-cost carrier alliance is one thing. Will history judge the U-FLY alliance, comprising five LCCs in North Asia, as a game-changer that’s able to get fiercely independent players to work together?

For the past five years, Mark Schwab has tried to manage a complex alliance of nearly 30 airlines. Given the number of differing opinions involved, Schwab has had one of the more difficult jobs in the airline industry.

The declining value of cross-over loyalty programs aside, alliances offer benefits to long-haul customers making connections, but their politics make reaching consensus among members on products and services difficult. As the growth of joint ventures, and other airline collaborations show, there are other ways airlines can deliver value to customers and a seamless passenger experience.