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Travel Technology
It appears that the investments Amadeus has been making in ancillary businesses are starting to pay off.
Justin Dawes | 2 months ago
Travel Agents
In an exclusive, the leading group of U.S. travel advisors responds to claims by American Airlines that they're Luddites. The group says the carrier's effort to force them to adopt its preferred technology for booking flights is too fast and that, essentially, it's a bully.
Selene Brophy | 5 months ago
Airlines
American Airlines's top boss Robert Isom feels confident in the carrier's evolving distribution strategy, the most assertive of all the carriers in the Americas. But some travel agents still feel bullied.
Selene Brophy | 6 months ago
In the perpetual tug of war between airlines and online middlemen, a bit of turnabout is fair play.
Sean O'Neill | 1 year ago
After years of hype, Air France-KLM finally plans to take stronger measures to prompt corporate travel agencies to adopt next-generation methods of processing bookings. Yet its serial delays underscore how hard it is to make industry changes.
Sean O'Neill | 2 years ago
The future of selling flights won't look exactly like this. But Ricardo Pilon's ideas are helpfully provocative and may help the industry innovate.
Airline distribution's fate may lie somewhere between the skeptical view of Tom Klein, the former CEO of Sabre, and the optimistic view of Alice Ferrari, the CEO of Kyte.
For years, a handful of large airline groups outside of the U.S. have slapped surcharges on airfare sold via legacy technology. Hawaiian is the first U.S.-based airline to add distribution surcharges.
All airlines need to strike a balance between direct and third-party sales online. The PROS acquisition of fast-growing tech vendor EveryMundo highlights the opportunity to change the mix.
The story of why Tye Radcliffe, who had been the top distribution executive at United, recently took a role at Accelya suggests a broader tale about a shift in tech dynamism between airlines and vendors.
Sean O'Neill | 3 years ago
