4 Bets Accor Is Making on AI and the Future of Hospitality

Accor's AI strategy spans discovery, distribution, loyalty, and operations, but its boldest bet is the one focused on people. The company believes automating the invisible half of hotel work is what will let the visible half feel more human.
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Full Video: Staying Competitive as Asia’s Hotel Market Shifts

In this video from Skift Asia Forum 2026, Andrew Langdon, chief development officer at Accor, explains how generational shifts and rising competition are accelerating hotel brand conversions across Asia, with mid-scale and economy properties driving most of the growth.
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Why Culture Is Becoming a Strategic Advantage in Hospitality

As hotel brands compete on scale, technology, and loyalty ecosystems, Accor is positioning culture as a long-term source of differentiation. By investing in heritage preservation and creative partnerships, the group is betting that cultural credibility will shape hospitality’s next phase.
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How Accor Is Turning Procurement Into a Force for Sustainable Change

Accor has transformed procurement from a cost-control function into a source of sustainability, a risk mitigation tool, and a major business driver. Here’s how Astore, the company’s dedicated group purchasing organization, is setting new standards for sustainability in procurement.
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Inside Accor’s Tech Strategy: Loyalty, AI, and Agility at Scale

Accor is proving that digital transformation isn’t just about technology — it’s a shift in mindset, driven by agility, culture, and customer obsession. Under Alix Boulnois’ leadership, the company is future-proofing hospitality at every touchpoint.
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Hospitality Needs a True North Star

Why do we choose one hotel over another? Why do we come to work every day? These simple questions reflect a growing need in the hospitality industry to cultivate a sense of purpose — a guiding principle for navigating the demands of an increasingly complex world.
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