Skift • HBX Group

New Special Report: HBX Group’s Journey Toward Excellence

New Special Report: HBX Group’s Journey Toward Excellence

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As global travel continues to evolve in response to economic shifts, consumer preferences, and technological advancements, industry leaders like HBX Group are rethinking their approach to meet emerging demands. In this special report, crafted by HBX Group with input from Skift, HBX Group lays out its strategic vision to drive innovation, transparency, and long-term growth by building resilient frameworks, empowering employees, and enhancing customer experience.

HBX Group CEO Nicolas Huss and the leadership team have developed new frameworks for operational success, including the formation of specialized Centres of Excellence across key areas. Through technological advancements, brand consolidation, and enhanced customer focus, HBX Group aims to elevate the travel experience and meet the evolving needs of its partners and clients across the travel ecosystem.

In this report, you’ll learn:

Key lessons from HBX Group’s rebranding and strategic refocus, including the launch of its Centres of Excellence, designed to streamline and enhance the end-to-end travel experience.
How HBX Group is building flexibility into its operations to adapt to shifts in the global travel ecosystem, from inflation and new consumer trends to advancements in travel technology.
The critical role of HBX Group's Executive Committee members, with a focus on how they’re leading the charge in areas like technology, data, product innovation, and growth.
Why customer-centricity and seamless user experiences are at the core of HBX Group’s three-year roadmap, including plans to create friction-free, personalized travel solutions and advance the connected trip
Insight into HBX Group’s newly engineered tech stack and its impact on reducing operational silos, accelerating the booking process, and fostering smoother connectivity.
How HBX Group is investing in employee engagement and accountability, fostering a culture of shared ownership and performance.
An overview of HBX Group’s ecosystem approach, highlighting strategic partnerships, new product lines, and its commitment to driving growth through collaboration across the industry.