Sean O'Neill

Good news for anyone who dislikes talking to hotel staff about service requests. But let's hope that hotel companies don't abuse the privilege and have AI spamming guests with messages throughout a stay.

Karim Alibhai's began his career at a Best Western motel. In the decades since, his firm Gencom has bought, sold, and developed eight Ritz-Carltons and dozens of other luxury hotels. Here's his formula.

Hotel execs gathered this week to compare the sizes of their hotel pipelines. The companies with the largest hotel development forecasts were Marriott and Hilton, and the types of properties proving popular says a lot about their strategic directions.

Jolyon Bulley became IHG's CEO of the Americas in July. He aims to bring a “China speed” pace to luxury and lifestyle hotel growth in the group’s largest region.

Hotels aren't doing enough to keep their wholesale rates off of smaller retail travel sites. That is damaging to Expedia's effort to gather the best prices online.

Despite doubling its room count over a decade, Marriott CEO Anthony Capuano remains optimistic about the company's growth potential. He's betting that high-margin luxury hotels and a tech revamp will help sustain fat fees.

Global hotel transactions hit the second lowest in a decade last year – only the exceptional 2020 pandemic year was worse.

Sam Nazarian once built buzzy hotel brands Hyde and SLS. Can Nazarian repeat the trick with the help of unlikely partners Wyndham and musical artist (and investor) Marc Anthony?

More needs to be done to democratize hotel ownership, and Hilton's new program is a promising example.

Hilton led in TV ad spending last year, despite more ad dollars migrating to streaming platforms. One factor is that supply is oddly going down.