Matthew Parsons

Loyalty programs helped brands engage with customers during pandemic lockdowns. But now they need to evolve, and travel companies need to not only decipher what today’s traveler wants, but also how to factor in sustainability in a meaningful way.

Multiple sources of data seem to be overwhelming some companies. But it's probably a nice problem to have as organizations count down to net zero.

Don't underestimate the power of big chain loyalty points, which business travelers will be keen to start collecting again to fund their next vacation.

All-digital experiences are a pandemic legacy, and the financial services sector is seeing a lot of value in the extra dimension that virtual reality can bring to conferences, training and education. Business meetings aren’t that far away.

India's Itilite is riding the wave of business trips finally returning, with its eyes on the U.S. market, while in Europe Valpas has raised some money to stamp out the problem of bedbugs ruining tourists' long-awaited holidays.

With the search engine also publishing the methodology and framework for other travel sellers to adopt, there's a greater chance that carbon emissions data will eventually become standardized, and less confusing. But there's still a long way to go.

The corporate travel agency’s management team was fairly bullish during an investor day at the New York Stock Exchange on Tuesday, but can anyone really predict the true shape of business travel in the next year or two?

The travel industry tends to portray remote work with Instagram-friendly images of people working on their laptops by beaches or pools, but politicians warn of psychological and social risks, gender inequality, and falling salaries. The hunt for the middle ground has begun.

Encouraging signs from a host of companies releasing first quarter statistics, but a recurring theme is: Can it last?

Blackstone wants to capitalize on the upside of a travel recovery in hotels, and its investment in Groups360 is a small step. The upshot is it helps Groups360 triple the number of hotels it works with.