Kristen Hawley

One of these brands is a giant money pit that's more flash than substance, while the other is a questionable real estate project in New Jersey. We think it's a perfect match.

DoorDash is on fire. There's lots of room to grow in the delivery market — remember, nearly half of delivery orders are still placed over the phone — but its new technology, strong chain partnerships, and influx of cash are teeing it up as a force to be reckoned with in the space.

In a market not exactly known for its vegan fare, Camilla Fayed's Farmacy works to create pleasing dishes with only plant-based ingredients, hopefully inspiring other businesses to make small but meaningful changes, too.

The delivery story is far more complex than a few strong players battling to bring you dinner. It's about customer loyalty and retention and, for the companies involved, becoming an indispensable part of daily life.

Recruiters are expensive, but they're worth it. Operators may actually be able to lower staffing costs and increase retention rates by investing in hospitality talent agencies.

True to form, Square is making it easy for developers (or restaurants) to build their own point-of-sale solutions accepting Square payments, no salesperson required.

For some chefs, inviting colleagues from other restaurants is about camaraderie and community building. For others, it’s offering something new to the guests. All agree it’s a great marketing tool to drum up business on slower nights.

Chain restaurants entering into exclusive agreements with delivery partners isn't the norm just yet — most continue to partner with several companies as they explore delivery's potential. But when executed properly, an exclusive partnership can be good news for both companies involved.

Some of New York’s top rated restaurants are embracing elevated bar and lounge menus in order to attract a wider array of customers who shy from a 3.5 hours, $300+ menu commitment.

Chipotle's digital initiatives get a lot of play for their potential impact during the much-needed turnaround for the brand, but turns out real satisfaction comes from properly trained, hospitable in-store employees.