Kristen Hawley

Food and Drink

Reserve's COO Hire Signals Its Focus on Growth in a Competitive Market

I'm a fan of companies with a strong focus, especially in a crowded market. Reserve's challenge of scaling quickly while maintaining the personal feel of a human concierge is a big one, but this new hire signals the company's ambitions to continue to grow.
Food and Drink

Restaurant Jobs Way Down in September — Or Were They?

The September jobs report looks scary at first blush, down 100,000 in the food service industry. Before sounding the alarms, look at the context surrounding the report itself; it may not be so bad.
Food and Drink

Inside Yelp's Approach to Working with Restaurants

In a competition for high-quality restaurant partners, Yelp has the advantage of leveraging a company's success on its platform of highly searchable user-generated ratings and reviews.
Food and Drink

Amazon Partners with Olo for Delivery

This move is part of the larger trend of restaurant software companies streamlining and consolidating product offerings. With fewer systems, there's less room for error. Expect much more news like this.