Erika Adams

Food and Drink

Uber Eats Boss: All We Think About Is the Customer

Using data to drive personalized customer interactions means everything in Uber Eats' approach to growth. If the delivery service has its way, it'll be able to predict what you want to eat before you can even finish asking the question.
Food and Drink

4 Big-Picture Insights Into Modern Hospitality

Love and inclusion and fostering community are all great aspects of restaurant hospitality. But as restaurant titans fall around us, that's all still easier said than done.
Food and Drink

Inside Wendy's Forward-Looking Design Strategy

Wendy's has got a lot of great ideas about how restaurant design can display the company's values. Will everybody make the connection between the new communal sinks and Wendy's fresh-never-frozen motto? Probably not, but it's a nice touch to have access to a sink without having to walk into the bathroom.