Eliza Ronalds-Hannon

The Top 5 Airline Passenger Experience Innovations of 2013

Some of these services are certainly more interesting than others, so Virgin will be a leading contender. Its "Red" in-flight entertainment system is impressive, innovative, and even a little racy - the ads that announced it strongly encouraged seat-to-seat flirting through the IFE chat application.

The Long Life and Quick Demise of the Airline Peanut

When it comes to serving food on board, airlines can't seem to win: whatever they serve is criticized for its quality, but if they cut back, they hear about that, too. The life of the airline peanut - after decades, barely hanging on to its role as the prototypical on-board snack - is representative of airline food's career, both triumphs and struggles.