Dennis Schaal

Dennis Schaal is Skift's Founding Editor and Executive Editor. Dennis has been a reporter focusing on online travel and short-term rentals for more than two decades at Skift, Tnooz, USA Today, and Travel Weekly. He is well-known for tough one-on-one interviews on stage at Skift events, including with the CEOs and top execs of Expedia, Uber, Booking Holdings, Priceline, Kayak, Hopper, and more.

Business Travel

Small Business vs Big Company Travelers: Who Spends & Who Saves

Small businesses have their share of inefficiencies when it comes to travel and entertainment spending, but the gap in small business versus large corporation spending in Concur's numbers is also a function of more transactions by road warriors at small businesses.
Online Travel

How Travel Marketers Can Beat Gmail's New Promotions Tab

Spin it however you want to: These changes to Gmail are a potential nightmare for travel marketers who may see their emails to customers end up under a Promotions tab, which is one step above spam.
Online Travel

Hipmunk Tries to Improve Hotel Bookings with Trip Types

Hipmunk needs to make a big push to become a household name. Easier said than done. The redesign of its hotel pages is an attempt to speed and simplify the user experience, but somehow it seems more complicated than before.
Airlines

Hack of JetBlue Network for Crew Members Went Undetected for 3 Years

JetBlue passengers deserve to know that a cyber attack on JetBlue's computer network went undetected for more than three years. Even though the files allegedly accessed contained crew members' information only, it is still an incident that customers should be aware of.
Airlines

Republic Airways Signs Term Sheet to Sell Frontier Airlines

Frontier is trying to become a Spirit-like airline, apparently without the wild advertising, as Frontier has recently begun charging passengers for soft drinks, online check-ins, and a bevy of other fees. It will, of course, be interesting to find out who the potential buyer is.
Airlines

What AirTran Is Teaching Southwest Airlines About Fees

Southwest has no imminent change in policy in the works regarding fees, but that doesn't mean that it considers having no bag fees its religion. The airline is willing to mull policy changes if it determines that a big switch would be in its interests.
Online Travel

Travel Photography App Trover Secures $2.5 Million in Funding from Concur

Trover is a beautiful and fun photo-sharing app, but the company faces some of the same challenges that most startups confront: How do you scale the business so users know you exist? With an additional $2.5 million in funding from Concur, and with other well-connected backers involved, little Trover can hang around for awhile.
Cruises

Cruise Lines to Begin Disclosing All Onboard Crimes on Own Websites

The devil will indeed be in the details about the cruise lines' decision to begin publishing allegations about onboard crimes on their websites. This would be a big improvement in transparency for passengers, although the decision occurred with the prospect that Congress might have forced the cruise lines to do it anyway.