Dennis Schaal

Hotels

Stock Market-Bound La Quinta Getting More Digital, But Phone Calls Still Rule

Kudos to La Quinta for its 2012 launch of LQ Instant Hold, which enables guests using smartphones to hold a room for up to four hours by just entering a phone number with no other inputting required. It's part of La Quinta's digital and mobile push, both of which appear to be working.
Online Travel

Travel Inspiration Is Back from the Dead, But This Time It's on Booking Sites

When even a company such as Booking.com -- which is obsessed with transactions -- launches an Inspire Me feature, you know a trend is afoot. This next generation of travel inspiration features have something that earlier pioneers didn't: they are integrated lockstep with bookings.
Online Travel

GuestLogix Was In the Right Place With the Wrong Solution

GuestLogix has some heavy-lifting ahead as it restructures to downplay its reliance on low-margin hardware sales for use in the onboard sale of ancillary services. The company has long-standing airline relationships, and new partnerships with in-flight entertainment companies such as Golden Eagle Entertainment, but it is going to be very tough going.
Online Travel

Gogo Teams with Samsung in Free Wi-Fi Promotion for a Year

Gogo's partnership with Samsung is the kind that Wi-Fi providers cherish. There's no need to mail anything in, to present a coupon or enter a promotion code. Samsung tablet users just launch a browser and get directed right to a Gogo log-in page.
Hotels

Users Give Small Luxury Hotel Brands Better Reviews Than Big Competitors

Among the sites with the most reviews of luxury brands, it is interesting that online travel agencies, such as Booking.com, Expedia.com and Hotels.com, which only accept reviews from verified guests, are among the leaders and are definitely making their presence felt.