Airlines
Domestic airfares rose $6 in the third quarter, which is peanuts
Since bag fees and other charges aren't included in the "fares," comparisons with bygone eras in aviation don't really work.
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Airlines
Opinion: Hey travel industry, your disabled customers need a little love
Key to this argument is that laws will do little to change the attitude of travel industry workers so the shift must come from the top of corporations and trickle its way down.
Airlines
Nothing about Boeing's Dreamliner development has been normal
Despite the sage necessary to bring the Dreamliner to market, Boeing's diverse and wide-ranging sourcing plan means that stakeholders in its success are vast and will exert the pressure necessary to get the aircraft flying again.
Airlines
Russian airline Aeroflot finally decides to rollout Wi-Fi in 2013
The Wi-Fi rollout comes some time after its international competitors, which is likely why Aeroflot is starting with long-range aircraft in its efforts to attract flyers and boost customer satisfaction.
Airlines
How Delta mines data to build passenger profiles and better target customers
If you fly on an airplane or surf the Web, you are bait for marketing and advertising purposes.
Airlines
Uniforms are next in American Airlines' brand-wide design overhaul
The logo, livery, and uniform redesigns, however important, are just frills. Let's see how the "new American" improves operational performance and customer service.
Airlines
Dreamliner's short circuit issues are more bad news for Boeing
Anyone expecting a quick and easy fix for the Dreamliner will be disappointed, and that does bode well for Boeing.
Airlines
Indian court protects passengers from paying airlines' booking fees
The case marks how different aviation rules can be in some countries. The Indian Supreme Court was surprised to find its airlines had begun quietly levying small fees, while in the U.S., airlines shamelessly embrace their fee-happy ways.
Airlines
Delta and GateGourmet needle sandwich investigation ends with no answers
Looking for the disgruntled employee behind the needle fiasco is like searching for one of them in a haystack -- not quite as easy as searching for one in a sandwich, at least in this instance.
Airlines
A brand new London hub airport could cost the government up to $48 billion
No matter whether the government ultimately decides to expand an existing hub or create a new one, private-sector investments won’t adequately cover the costs of the major project.