Airline News

Has anyone noticed that U.S. airlines are taking customer satisfaction more seriously now than a few years ago? It's a good trend.

United Airlines supports a trade group that rails against almost everything Qatar Airways does. But this summer, United will put its customers on Qatar Airways jets to fly across the Atlantic. This is interesting, right?

It will soon cost more to use British Airways Executive Club Avios to book partner awards, diluting the overall value of the UK's largest airline's loyalty program.

This week in aviation, tensions between AirFrance and KLM heighten while Expedia reflects on its soon-to-expire agreement with United. Plus, we talk with AirAsia's CEO about upping ancillary revenue on its long-haul flights.

Competition is tough in Europe at the moment and Air France-KLM's losses don't look good. But it's traditionally a weak quarter for airlines so things should get better during spring and summer.

It's certainly possible that United may walk away from Expedia on September 30 if the two parties can't reach a new contract. Expedia is downplaying the financial impact, but the repercussions would be far-reaching — and would amount to a big hit to the Expedia brand.

Who’s afraid of shifting the business model? Not Tony Fernandes, who transformed Asia’s airline industry and could take huge credit for the rise of Asian travel in the last two decades. Will his next transformation be as huge?

Alex Cruz has not always done the popular thing, but the changes he has made have made British Airways a more financially stable airline.

This week in aviation, Southwest reports its highest cancellation rate in nearly two decades, Alaska Air emphasizes that its lack of growth is only temporary, and Allegiant Air loses its temper after an analyst question.

American Airlines is making money, but its financial performance has not been as strong as United's and Delta's. It's not clear whether that will change soon, given the 737 overhang.