Hilton Will Experiment With More Restrictive Cancellation Policies
Skift Take
With record occupancy levels, Hilton Worldwide believes it is in a position to address what it views as unacceptable cancellation levels even after instituting a a more stringent policy at the beginning of the year.
Hilton Worldwide is testing a new cancellation policy at approximately 20 of its properties across the U.S., including at its Hilton, DoubleTree, and Embassy Suites brands.
“We are testing, in a small set of hotels, a $50 cancellation charge. In this particular test, Hilton HHonors members are exempt from the cancellation fee,” says Chris Silcock, chief commercial officer, Hilton Worldwide.
The test is a $50 charge when a reservation is cancelled any time after booking; however, if a cancellation is made after 11:59 p.m. the night before the stay begins, then the current policy of a charge of one night’s room rate and tax will still be in effect for all guests.
The test is to roll out in the coming weeks and will carry on into 2016. Hilton will use information gleaned from the tests to see
