About to Miss a Connecting Flight? United Thinks AI Can Help You Make It in Time


Jason Birnbaum, chief information officer of United Airlines

Skift Take

When airlines face an issue, they don't just need to deal with passengers. They also need to worry about the crew and where the planes go next. United is hoping AI can help.

What’s an airline to do when air-traffic control says it can only land 20 planes when it was supposed to land 60. Which planes get to land and which get diverted? Where are the crew supposed to be heading next? Are connecting passengers going to make their next flight?

“This math problem is really complicated to do in real time,” Jason Birnbaum, chief information officer of United Airlines, said at the Skift Data