Short-Term Rental Tech Platform Breezeway Launches AI Tool Using ChatGPT
Key Points
- Breezeway has launched Assist AI, a ChatGPT-powered tool to automate various property management tasks.
- Assist AI aims to improve guest communication by using AI to craft messages and replies more efficiently.
- Other travel industry players like Expedia have also integrated ChatGPT for enhanced customer interaction.
Summary
Breezeway, a short-term rental property operations platform, has introduced Assist AI, a new ChatGPT-powered tool designed to automate tasks such as guest messaging and reservations. This tool aims to streamline communication by using property profile data and task history, allowing managers to focus more on other business areas. Breezeway's move follows similar initiatives by other travel companies like Expedia, which have also adopted ChatGPT technology to improve customer interaction.
Breezeway, a property operations platform for short-term rentals, has launched ChatGPT-powered artificial intelligence tools within its platform.
Labeled as Assist AI, the tool will introduce a series of automation features including guest messaging, reservations, property profile and other data.
“We’re thrilled to announce our first AI enhancement and excited by its potential to improve not only the day-to-day lives of our customers and their guests but also the properties they service,” said Jeremy Gall, founder and chief executive of Breezeway. ““Using AI combined with property profile data and task history will greatly reduce the time spent crafting messages and replies, freeing up managers' time to focus on other areas of business. As a result, guests can expect quicker and more accurate replies.”
ChatGPT will read Breezeway property profile, reservation, and Breezeway Guide data including WiFi instructions, house rules, property manager standards, directions, local restaurant recommendations, and parking availability.
Earlier this month, Expedia released the first version of a travel planning chatbot powered by ChatGPT on its mobile app — becoming the first major online travel agency in the West to do so. Both Expedia and Kayak have introduced plugins that allow users to engage a ChatGPT chatbot for travel suggestions.
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