Australia's Corporate Travel Management Staffs Up Anticipating Busier Times

Corporate Travel Management is investing in building back up its teams to prepare for the global travel recovery.

The ​​Brisbane-based agency reported an almost $6 million one-off expense for "excess staff capacity" in the first half of its 2023 financial year, which covers the six months to Dec. 31, 2022, to get ready for more business.

A common complaint among companies is their travel agencies don't have enough staff to support their employees when taking business trips, to help them deal with any disruptions. CTM doesn't want to be accused of that this year.

“... We have rebuilt our workforce capacity ahead of the recovery,” said managing director Jamie Pherous during an earnings call Tuesday. “We needed to do that to support additional service dema