The Biggest Missing Ingredient for True Accessibility in the Airline Business
A great talk by Michael Swiatek, the chief strategy and planning officer at Avianca, who happens to be legally blind.
Michael has worked in the airline industry for almost 30 years and spends part of his time raising awareness about the importance of accessibility in travel.
He travels frequently for work and believes that the lack of attention paid to accessibility is the main reason travel can be such a hurdle for many people and this presentation calls for why awareness is the biggest hurdle to overcome for true inclusion of travelers of all types. Worth a watch, below.
From IATA's World Passenger Symposium in Manama, Bahrain last year in November:
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