Hotels Look to Alleviate Guest Stress Starting With the Journey to Get There
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Travelers are ready to adventure again, but they just may not be ready for the pitfalls of getting to their destination. Hotels are enhancing wellness, relaxation, and convenience in anticipation of those often-rocky journeys.
Traffic at Phoenix Sky Harbor International Airport is almost back to pre-Covid levels, and with it comes a host of issues plaguing airports worldwide — delays and cancellations due to weather, lack of flight crews, mechanical needs, and air and ground congestion.
So for today's flier, that often means a journey that's more challenging than ever before, especially when travelers want to escape stress. But for hotels like the Four Seasons Resort Scottsdale, these challenges all represent an opportunity to focus on a part hospitality not getting a lot of attention — the journey leading to the final destination.
"We have a lot more delays where people are calling us (and) chatting (virtually)," said Kelley Moreton, th
