2019 Archives

Skift staffers weigh in on their travel resolutions for 2020. Prepare to be inspired, both by their goals and by the work they will continue to deliver in the New Year.

As he retires, Tim Clark will be celebrated as an aviation visionary. He deserves all the credit. But Emirates is slowly losing many of its competitive advantages.

Loyal customers may love your product and service, but the goal is to get them to spread the word. Here's everything you need to know about Net Promoter Score and how to retain, grow, and convert brand advocates.

When you consider Mark Okerstrom's performance, which will lead to a golden parachute substantially less than what might have been, he can take a bunch of blame — but not for everything. The integration of the Vrbo acquisition was clearly messed up, as was the reorganization. Conversely, he inherited a very tough competitive environment.

Not only is TUI making a big bet on its own branded hotels, it wants to try and get independent hotels onto its new digital platform. How many are really going to want to get involved, and might it be better to try to fix its underperforming tour operator division?

Skift Research surveyed all types of travelers in 2019, highlighting the staying power of food tourism, how best to track the travel preferences of millennials and Gen Zers, and more. The top findings of the year will get you ready for 2020.

While the story of tourism in chaotic Hong Kong this year is specific to that place, it also points to the tenuousness of the global tourism industry as a whole.

Hotels are ripe for data breaches, with all the information guests provide them. The Marriott hack sounded a wake-up call when revealed last year. But hotels have been slow to come up with ways to protect their guests.

President Trump rolled back the Obama administration's limits on plastic bottles in national parks. But park advocates are confusing their efforts to reduce plastics on recreational land.

The grounding of the Boeing 737 Max worldwide may be the most consequential aviation event in the past decade. Boeing is still confident the plane will fly again. But when?