Companies That Spend More on Travel See Big Boost to Business

Antiquated booking systems, cramped flights, and rushed trips have long plagued the world of business travel, as employees bear the brunt of company cost-cutting measures in order to help the bottom line. What if all the misery isn't really worth it? Companies that spend more on travel reap major rewards, particularly in terms of customer loyalty, employee satisfaction, and market share, according to a new report from Harvard Business Review and travel management company Egencia. The report surveyed 587 business leaders, mainly in North America and Europe, on their company’s travel culture and the impact it had on their organizations' business performance over the past year. Nearly half of respondents who reported a strong travel culture, one in which travel was seen as an investment opportunity rather than a cost to be minimized, reported signi