2017 Archives

In the previous Jeff Smisek reign, United fell far behind some of its competitors in profitability. But that's beginning to change — slowly.

Judging by Sorenson's open letter to President-Elect Trump in November, it does seem the Marriott CEO is open to working with the new administration, but he's also very concerned about Trump's more xenophobic policies and the harm they could do to the travel industry overall.

United plans to retire its aging 747 fleet by the end of the year -- well ahead of schedule. While that's good news for passengers keen on new aircraft and fancy in-flight entertainment, some are mourning the loss.

These operational guarantee programs are not as generous as airlines would like people to believe, but they're better than nothing. It's a good thing United and Delta are focusing on on-time arrivals and mishandled baggage rates.

Fly-Fi is now free across the entirety of JetBlue's fleet, which should make any Wi-Fi-dependent traveler happy.

Hyatt CEO Mark Hoplamazian knows the key to managing disruption and challenges is to focus on the basics: the customer, and the people serving them.

Get your tickets to what people have called "The Super Bowl of Travel" at our cheapest price. Don't wait: Our Super Early Bird Tickets sold out in four days last year.

A global surge in tourism, driven by the growth of low-cost carriers and middle class families across the world who are beginning to vacation abroad, has had deep ramifications for the world’s most popular destinations. Some have tried to manage tourism by limiting the ability of tourists to stay in cities or pushing less popular areas as bona fide tourist destinations. The jury is still out on whether these destinations will be able to effectively manage tourism, or will continue to struggle in the face of mounting backlash from their citizens.

We're still in the early days of 360-degree video but consumers who have tried it out are excited to try more. This video format could help keep brands more honest in their marketing and help travelers manage their expectations.

The way to Chinese travelers' wallets may be via their stomachs. Availability of food amenable to the Chinese palate is a top concern for Chinese business and leisure travelers, and catering to needs such as hot, potable water can make a difference in their choices of airlines and hotels.