Travel Buyers Don't Really Care About Keeping Flyers Comfortable
Skift Take
It's no surprise that travel buyers want to save money for their company. But they also need to realize that uncomfortable or inconvenienced flyers are going to spend extra on seat upgrades, Wi-Fi, meals, and more.
Perhaps at the cost of comfort for their travelers, travel buyers are firmly fixated on driving savings when they negotiate agreements with airlines, according to a new report.
"The Evolution of Airline Agreements" report from the Association of Corporate Travel Executives (ACTE) looks at the priorities of travel buyers when it comes to airline agreements and ancillary purchases.
Considered along with another recent report on travel manager priorities, this new report shows some of the causes of friction that plagues the corporate travel ecosystem.
For the report, ACTE polled 212 travel managers on their goals and habits. The results show that traveler satisfaction and comfort is less important than receiving discounts and rebates. The good news is that many said that comfort could become more important to their travel policy in coming years.
Nearly half of respondents work in the Americas, while 36 percent work in EM
