2016 › March

In a drama where the unexpected was always expected, this latest development certainly delivered. Let's see what happens next.

We'll jump at the chance for automated expense reporting whenever we can and Microsoft's Cortana and Skype bots have potential to help travelers book trips. We just need to see whether travelers will trust bots as they've trusted their own booking capabilities in the past.

Better monitoring of hotel rates will help both consumers and travel managers alike.

Being able to include Additional Hosts for a single listing makes a lot of sense in many cases, but we wonder if this feature could also make it easier for so-called "professional hosts" or commercial operators to manage their multiple listings on the platform as well.

We would doubt that a major carrier would allow Alaska or JetBlue the opportunity to get bigger.

From Snapchat to virtual reality, Shangri-La has no choice but to go head first into the latest marketing technology, and quickly, as Chinese consumers — one of its core markets — have a strong appetite for content.

For travel companies, the key to personalizing the offline travel experience is collecting as much personal information as possible from the customer online.

Cities offer the ultimate platform for improving the quality of life for tens of millions of people. We pick up the discussion for this part 2.

Carnival Corp. and competitors are looking at long-term potential rather than short-term pricing pressure in China.

Fairmont's new report confirms what we as travelers have always felt about staying in an iconic, historic hotel — that it's something you'll always remember. Smart travel brands and marketers would do well to leverage those emotional ties.