2015 Archives

While a five-star rating still signals that a property has class, it's not always sufficient in making clear what guests can expect beyond the high-quality service and amenities.

Reduced airfares are great for consumers, but it's still unclear how much travelers are seeing in the lower fares that the Bureau of Labor Statistics' data suggest are out there.

Don't you hate those times when you need a rare blue diamond in a rush, but it turns out that you're stuck on a plane being pampered by a butler whose only fault is lack of connections to a diamond dealer? Problem solved.

A couple of months following the announcement of the Sheraton 2020 plan, Sheraton launched its latest brand, Sheraton Grand, which is so far comprised of 10 existing hotels. But it remains to be seen what the Sheraton Grand labeling actually means for properties and the guest experience.

Unlike the Priceline Group and Expedia Inc., TripAdvisor tried to go-it alone in China without a long-term home-grown partner. Expedia failed even though it had a Chinese partner in eLong so there are no guarantees in doing business in this potentially very lucrative but stubbornly difficult market.

Mid-range hotels are taking a page out of the airline industry's book, unbundling amenities and allowing customers to only pay for the products and services they actually want. Could this "pick and pay" tactic change the way budget hotels do business?

This American Express GBT microsite makes you wonder how we'll be traveling for work in 2115.

This is another step on the road toward Wi-Fi access becoming a free and open utility, and a right. Until the laws catch up with the times it appears we can expect more battles like this for the foreseeable future.

It's good to at least see some airlines have made up their minds in favor of aircraft tracking systems.

Lufthansa Group is standing pat as booking sites move in opposition to its planned surcharge. But consumers will be the ones hurt by the surcharge if booking sites end up passing the extra cost down to fliers.