Southwest Will Add Technology for Dual-Class Service and Assigned Seats
Skift Take
This yet-to-be-implemented tech reminds us of Chekhov's quote that if you see a gun in the first act it will go off by the third.
Southwest is renowned for not assigning seats or flying with a first or business class at the front of the plane.
But it will have the capabilities to assign seats, sell extra legroom, and create a dual-class cabin when it completes several technology projects in the next three to five years.
Speakin
